Public sector
Artificial intelligence for local councils and public administrations
Citizen services 24 hours a day in Catalan and Spanish, case files that sort themselves and teams that spend their time on what matters. With human oversight, transparency and data in the European Union.
- Catalan and Spanish
- Data in the EU
- GDPR and AI Act
- Human oversight
What AI can do for your organisation
Use cases that can be launched with a limited-scope pilot and measured from the first month.
Citizen services on the website and WhatsApp
Answers questions about procedures, opening hours, requirements and documentation, in Catalan and Spanish, and refers people to the person in charge when needed.
See the service: Chat agent for your websitePhone and appointment booking
A voice agent handles calls outside office hours or at peak times, provides information and manages appointment booking with no queues.
See the service: AI voice agentRegistry, applications and case files
Sorts incoming documentation, extracts the key data and assigns it to the right department so that nobody has to copy it by hand.
See the service: Emails, invoices and documentsInternal assistant for regulations
Staff look up bylaws, call rules, procedures and internal templates and get answers with the source cited.
See the service: Internal assistant with your documentsIndicators and reports
Dashboards on citizen services, processing times and services, updated automatically and ready for the full council or management.
See the service: AI reports and analysisStrategy, training and responsible use
Adoption plan, staff training and assessment of each use under the EU AI Act before it goes live.
See the service: Responsible AI: GDPR and AI ActGuarantees designed for the public sector
- Language and institutional toneThe solutions speak Catalan and Spanish (and other languages if needed) with the organisation's register and vocabulary.
- GDPR and data in the EUData processing on servers in the European Union, a data processing agreement and minimisation of personal data.
- EU AI ActCitizens always know they are talking to an AI; there is human oversight and documentation for each system. High-risk uses are identified before starting.
- Security (ENS)We design with the Spanish National Security Framework (ENS) in mind and, if the project requires it, we deploy on ENS-certified infrastructure.
- AccessibilityInterfaces that follow the WCAG 2.1 AA guidelines required by public sector accessibility regulations.
- Decisions stay with peopleAI informs, prepares and sorts; administrative decisions are always made by a person.
How to contract us
- 1
Meeting and assessment
Together with your team, we analyse which tasks take up the most time and what can be automated with proper safeguards.
- 2
Limited-scope pilot
A 4 to 8-week pilot with measurable indicators. Small projects can be processed as a minor contract (up to €15,000 excluding VAT for services).
- 3
Roll-out and public tenders
If the pilot works, we extend it. For larger projects we can bid in public tenders on the Plataforma de Serveis de Contractació Pública and the Plataforma de Contratación del Sector Público.
- 4
Training and support
We train staff, document the system and stay on to maintain and improve it.
Frequently asked questions from the public sector
Any other questions? Ask the AI assistant or message us on WhatsApp; during business hours we reply in less than 1 hour.
Can the assistant respond in Catalan?
Yes. It replies in Catalan or Spanish depending on the citizen's language, in the organisation's tone, and we can add other languages such as English.
Where is the data stored?
On servers in the European Union. We sign the data processing agreement, keep personal data to a minimum and document what is processed and where.
Does it comply with the EU AI Act?
Yes. Citizen service assistants have transparency obligations: people know they are talking to an AI. If a use were high-risk, such as deciding on grants or benefits, we identify it in the prior analysis and either apply the requirements or rule it out.
How can it be contracted?
For pilots and limited-scope projects, as a minor contract. For larger roll-outs, through a public tender. At the first meeting we help you define the scope and the technical documentation.
Does AI replace staff?
No. It handles repetitive work and sorts and prepares information; decisions and complex cases stay in the hands of the team, which gains time for them.
Shall we talk about a pilot for your organisation?
Tell us which tasks take up most of your time and we'll propose a specific pilot, with indicators and a fixed-price quote.
or message us on WhatsApp · Mon-Fri 9:00-19:00 · Sat-Sun 10:00-13:00