Solutions by sector
Artificial intelligence for e-commerce and online shops
A chat agent recommends products and handles shipping and returns questions at any time, product listings and images are produced at scale and you see the margin by product and channel without building spreadsheets.
- Shopify and WordPress
- 24/7 service
- GDPR and AI Act
- Chat in 3-5 days
The most common problems in an online shop
- The same questions over and overShipping, returns, delivery times: repetitive queries that tie up the customer service team.
- Out-of-hours questions left unansweredSomeone who has a question about a product when nobody is available gets no answer right at the moment of deciding.
- The catalogue grows faster than the contentEvery new product needs its listing, its photos and its ad copy, often in several languages.
- Orders, stock and after-sales in different programsWhen tools don't share data, someone has to copy it by hand from one to another.
- Not knowing which product makes a marginWith the data scattered across the shop, the ads and the accounts, the margin by product and channel arrives late.
What we automate in an online shop
You can start with a single piece and measure the result before expanding.
Chat agent that recommends products and handles order queries
Trained on your website and your documents: it recommends products, handles shipping and returns and hands the conversation over to a person when needed.
See the service: Chat agent for your websiteProduct listings and images at scale
Listings, catalogue photos and ad creatives in your brand's tone, always with human review before publishing.
See the service: AI content and creativesMargin by product and channel in real time
Dashboards that update themselves with the data from your shop and your ads, with alerts when something goes off track.
See the service: AI reports and analysisOrders, stock and after-sales in sync
We connect your tools so that orders, stock and after-sales service share the same information.
See the service: Process automationGet AI to recommend your shop
We work on your website and your content so that ChatGPT, Gemini or Perplexity mention you in comparisons and recommendations.
See the service: Visibility in AI search engines (GEO)Supplier invoices filed automatically
Invoices are detected in your email, read and filed by supplier and month, or posted to your accounting software.
See the service: Emails, invoices and documentsSupport agent for a SaaS with 1,000+ customers
We integrated an AI agent into the website and the app, trained on their FAQs and knowledge base. Within 5 days it was resolving first-line queries.
“Our technicians focus only on the important problems. It's like having first-line support that never sleeps.”Read the full case study
-40%
repetitive tickets
+75%
satisfaction with support
24/7
overnight support without hiring
Connects with your shop's tools
We connect with more than 200 platforms. If your shop uses an in-house system, we build a custom connector.
- Shopify
- WordPress
- HubSpot
- Holded
- Google Ads
- Meta
- Mailchimp
- Looker Studio
- Make
- n8n
How we work
From the first call to results in weeks, not months
- Step 1 · Week 0
Assessment
We get to know your business, measure how long things take and prioritise what pays off most. Free and with no commitment.
- Step 2 · 48 h
Fixed proposal
We send you the scope, timeline, price and estimated savings in writing. No surprises.
- Step 3 · 2-4 weeks
Implementation
We build and integrate with your tools, with partial deliveries and without stopping your operations.
- Step 4 · Always
Continuous improvement
We measure results, train your team and adjust the solution when your business changes.
The Simplically commitment: if the assessment doesn't find at least 10 hours a month that can be automated, we'll tell you and won't propose anything.
Start the assessmentFrequently asked questions from e-commerce businesses
Any other questions? Ask the AI assistant or message us on WhatsApp; during business hours we reply in less than 1 hour.
Does it work with Shopify and WordPress?
Yes, both are among our integrations. If you use an in-house system, we build a custom connector.
Does the chat make up answers?
We limit it to your information and instruct it to hand over when it isn't sure. We review its answers before it goes live.
What happens when the chat doesn't know the answer?
It hands the conversation over to a person on your team via chat, email or WhatsApp.
Who reviews the product listings?
A person, always before publishing: there's an approval workflow.
How long does it take to get it up and running?
A chat agent can be up and running in 3-5 days. Dashboards are usually ready in 3-6 weeks.
What happens to my customers' data?
We comply with the GDPR and work with providers that guarantee privacy. Before we start, we explain in writing where and how data is processed in each solution.
How much does it cost?
It depends on the scope. After the free assessment you receive a fixed quote in writing, with the estimated savings so you can see the return before deciding.
Shall we talk about your online shop?
Tell us what takes up most of your time (customer service, the catalogue or the numbers) and we'll tell you where to start, with a fixed-price quote.
or message us on WhatsApp · Mon-Fri 9:00-19:00 · Sat-Sun 10:00-13:00