Skip to content
Simplically
Simplically
Services

Customer service

Sales and marketing

Operations

Data and knowledge

Strategy and training

See all 14 services →
Sectors
Case studiesAI analysisContact
About usGuides
EspañolCatalàEnglish
Free assessment · 3 min

Case study · B2B software: Support agent for a SaaS with 1,000+ customers

We integrated an AI agent into the website and the app, trained on their FAQs and knowledge base. Within 5 days it was resolving first-line queries.

Sector
B2B software
Implementation
1 week

  • -40%

    repetitive tickets

  • +75%

    satisfaction with support

  • 24/7

    overnight support without hiring

What the client says
“Our technicians focus only on the important problems. It's like having first-line support that never sleeps.”

What we built

The project was delivered with our Chat agent for your website service. This is what it does:

See the full service

This case study also appears inAI for e-commerce

  • Trained on your website, PDFs, FAQs and knowledge base
  • Qualifies the visitor and saves the lead in your CRM
  • Books meetings in your calendar
  • Multilingual and in your brand's tone
  • Escalates to a person via chat, email or WhatsApp
  • Dashboard with your customers' most frequent questions

How we work

From the first call to results in weeks, not months

  1. Step 1 · Week 0

    Assessment

    We get to know your business, measure how long things take and prioritise what pays off most. Free and with no commitment.

  2. Step 2 · 48 h

    Fixed proposal

    We send you the scope, timeline, price and estimated savings in writing. No surprises.

  3. Step 3 · 2-4 weeks

    Implementation

    We build and integrate with your tools, with partial deliveries and without stopping your operations.

  4. Step 4 · Always

    Continuous improvement

    We measure results, train your team and adjust the solution when your business changes.

The Simplically commitment: if the assessment doesn't find at least 10 hours a month that can be automated, we'll tell you and won't propose anything.

Free assessment · 3 min

We work with OpenAI · Claude · Google Gemini · Meta · ElevenLabs · n8n · Make · Magnific · Grok · Microsoft

Other case studies

Real estate+63% qualified leadsWhatsApp with AI to capture and qualify leadsRead the case study Distribution6 h/week savedInvoices classified automatically from emailRead the case study

Want a result like this in your business?

Tell us about your case and we'll tell you what figures are realistic for you.

Free assessment · 3 min Talk to Gerard

or message us on WhatsApp · Mon-Fri 9:00-19:00 · Sat-Sun 10:00-13:00

Or leave your details and we'll write to you

Free assessment